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At Etrip Live India Private Limited (Etriplive), we aim to provide transparency and clarity in all our services. This Refund Policy outlines the terms governing cancellations and refunds for bookings made through our platform or offline channels.
All flight refunds are subject to the respective airline’s fare rules and policies.
Certain tickets may be non-refundable or may carry cancellation penalties.
Refunds will be processed only after the airline confirms the refund to us.
Service charges and convenience fees are non-refundable.
Refunds depend on the cancellation policy of the hotel or supplier.
Some hotel bookings may be non-refundable or partially refundable.
No refund will be provided in case of no-show or last-minute cancellations.
Cancellation charges will apply as per the booking stage:
40% cancellation if cancelled before 30 days of departure
50% cancellation if cancelled before 21 days of departure
No refund if cancelled within 20 days of departure
Customized or special packages may have stricter cancellation policies.
Cruise bookings are governed by the policies of the respective cruise operator.
Cancellation charges may be higher depending on proximity to departure date.
Refunds will be processed within 7–15 working days after approval.
Processing time may vary depending on airlines, hotels, banks, or third-party service providers.
Refunds will be made via the original mode of payment or as mutually agreed.
Etriplive acts as an intermediary between customers and service providers such as airlines, hotels, and DMCs.
Refunds are subject to approvals from third-party vendors.
Any delay caused by airlines, hotels, or financial institutions is beyond our control.
All cancellation requests must be submitted in writing.
For refund-related queries, please contact:
📧 Email: sales@etriplive.com
🌐 Website: https://www.etriplive.com/
